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I cannot recover my hotmail account. Very upset right now.

Customer Question
I cannot recover my...

I cannot recover my hotmail account. Very upset right now. Spent the last 5 days trying. Gave up and got a gmail account.***@******.***. Why is it so hard to recover?

Technician's Assistant: How long have you had this issue with your Hotmail account?

5 days. We have virtually no service here in Lake Louise Ab. Hence. Could not receive text for code.

Technician's Assistant: Have you installed any updates recently?

No. All I received was a notice of unusual traffic on my outlook account. And they suspended it.

Submitted: 9 months ago.Category: Computer
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Answered in 3 minutes by:
11/7/2017
Tech Support Specialist: UranIT, Network Administrator replied 9 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,401
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
Sure, you can restore access to your email account easily if you have set your recovery phone and email address (prior to the login issue) and that

information is still valid.
Remember, it is not always possible to recover an account, especially if recovery information is outdated or or not set prior to the issue
Have you tried yet going via account recovery procedure?
If your cell phone has no signal and you cannot receive a code- you can use registered backup address or temporarily move to the place where you can receive code on you cell.

Remember, code us usually expires in few minutes after you received it.

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 9 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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