Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

I have received two phone calls telling me they are with

Customer Question
Microsoft and that my computer...
I have received two phone calls telling me they are with Microsoft and that my computer has been compromised in some way. They want me to open my computer files, etc. and I declined. I am not sure if these people were indeed from Microsoft. They also told me not to use my computer for any banking online. What should I do?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: I have a Windows 10. I don't understand the "operating system" question. I am 70 years old and not completely computer literate.
JA: Have you installed any updates recently?
Customer: Only an update on my iPhone. It was a mess. Pre update, I was using 4 numbers for my passcode. When I updated, it asked for 6. Therefore, I had to completely re-do my computer. I lost some contacts and some date. I have reinstalled some of those but the only update I did was on my phone.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I don't think so.
Submitted: 1 month ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
10/18/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 1 month ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16,916
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

In short, those people were scammers trying their best to scam you out of money. You made the correct choice when you didn't allow them to remotely connect. When they remotely connect, they do their best to fool unsuspecting people into purchasing software and supposed services that are not needed. Often times, they may even blackmail you and hold your data ransom for a very large price.

That is a very common scam that the scammer criminals use. These people will call you, masquerading as Microsoft Techs, HP techs, or some other type of techs. They will then do their best to make you believe that you require their help in the way of remote support, customer support, software support, or something of the like. In the end, if you fall for it, you will be out hundreds of dollars.

If you gave the scammer any banking information, please contact your bank as soon as possible and report the scam so that they can block the payment to them. Also, you may wish to consider contacting your local authorities and reporting this crime, if any payment was made.

Microsoft will confirm that it is a scam. On the following page, they have listed different descriptions of similar scams: https://www.microsoft.com/en-us/wdsi/threats/support-scams

If you have any more questions, please let me know.

Please, let me know if you have any further questions or concerns.
Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Ask Your Own Computer Question
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16,916
16,916 Satisfied Customers
Experience: Over 10 years of professional experience.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,227 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,115 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need to find out what my password is: I'm making a file
I need to find out what my password *****: I'm making a file for all of my passwords, and can't remember what it is for Apple. Would you be able to help me find out what it is? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My printer keeps going offline everytime I leave using it
My printer keeps going offline everytime I leave using it for a while. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Internet explorer is not responding. How do I do that? HP
I purchased it "used" from a friend. I have tried the suggestions on the web sites. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
659 satisfied customers
My Yahoo acc. My yahoo lost me. I guess I need to re-apply
My yahoo lost me. I guess I need to re-apply to Yahoo, or change my passsword … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Is there a online degree program in business that has
Is there a online degree program in business that has recorded lectures for visual learners?… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
I have a laptop - dell xps 13. It has a smaller than average
Hi there , I have a laptop - dell xps 13. It has a smaller than average screen and I need a much larger than normal screen for my work . It doesn't look like there is a port to plug in an additional s… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
681 satisfied customers
I am trying to locate the best place to purchase extra
I am trying to locate the best place to purchase extra memory for my Acer tablet which I purchased from the shopping channel in 2017 … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
I haven't been able to get into my email account for
I haven't been able to get into my email account for sometime now after Yahoo took my password ***** … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
Skype does not recognize my password. Checking. Alternate
nothing yet, trying to access aol - but this laptop does not have aol gold … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
For some reason the keyboard driver of my ASUS laptop
For some reason the keyboard driver of my ASUS laptop disappeared and as a result , I can not use the keyboard as input to the computer, how can I restore the lost keyboard driver? … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
218 satisfied customers
My Facebook account has been hacked. Yesterday afternoon. I
Yesterday afternoon. I wouldn't be concerned but my business is on it and that is how I primarily do business. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How do. Change my password on my Satelite laptops. Never.
How do. Change my password ***** my Satelite laptops … read more
Cody
Cody
Computer Science
1,464 satisfied customers
I need a bios password for my toshiba m305-4815. My toshiba
My toshiba got repaired and now it's asking me for bios password ***** i don't have it It was never giving to me when i bought it … read more
Kris R
Kris R
IT Manager
Computing
2,296 satisfied customers
We have Skype but no sound. Osx 10:11:6. I am 94 and do not
We have Skype but no sound JA: What's the brand/model/Operating System (OS) of your computer? Customer: Osx 10:11:6 JA: When did you purchase your computer? What troubleshooting have you tried? Custom… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
17 satisfied customers
I have reason to believe that I have been scammed by people
I have reason to believe that I have been scammed by people claiming to be tech support. They wanted my banking info so they could give me $299 claiming my subscription had expired and they needed my … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
455 satisfied customers
I'm trying to play stick fights on my computer and can't
I'm trying to play stick fights on my computer and can't figure out how to download and set up. I've tried looking up on YouTube but the explanations don't make sense. Can someone help me?… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
586 satisfied customers
I purchased Winzip System Utilities and Malware protector on
I purchased Winzip System Utilities and Malware protector on June 11,2017 and I cancelled the programs in error. My reference number is###-##-#### … read more
John
John
System/Network administrator
High School or GED
2,053 satisfied customers
The other day there was an update run on my computer which
The other day there was an update run on my computer which disconnected Adobe Reader DC. How do I get it back? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x