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For some reason I cannot get into my email. It is coming up…

Customer Question
For some reason I...

For some reason I cannot get into my email. It is coming up with an error code 0x85050041. Also I have just put AVG security on my computer

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Hp windows 8 sorry that's all I know

Technician's Assistant: Have you installed any updates recently?

Just the AVG

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's all thankyou

Submitted: 9 months ago.Category: Computer
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Answered in 9 minutes by:
10/17/2017
Tech Support Specialist: UranIT, Network Administrator replied 9 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,306
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

How do you usually open your email? is there any specific software that you use?

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Customer reply replied 9 months ago
Just go to sign in and put in my email and password
Tech Support Specialist: UranIT, Network Administrator replied 9 months ago

Where do you sign in? Any specific website? Icon ? Shortcut?

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Customer reply replied 9 months ago
go to bing and type in sign in
Tech Support Specialist: UranIT, Network Administrator replied 9 months ago

Who is your email provider?

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Customer reply replied 9 months ago
sometimes go to google and sign in to my email from there I have done nothing different other than activate AVG
Customer reply replied 9 months ago
Also I just get to the email address and it says there was an issue looking up your account. Doesn't let me get to my password ***** can log on to my email on other computers though just not mine
Customer reply replied 9 months ago
microsoft
Customer reply replied 9 months ago
are you going to answer today or at a later stage
Tech Support Specialist: UranIT, Network Administrator replied 9 months ago

Please allow me a few minutes, I am in a meeting with another customer.

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Customer reply replied 9 months ago
ok have to leave now will get back later
Tech Support Specialist: UranIT, Network Administrator replied 9 months ago

I am back. Just reply when you are ready. If I am available, I will reply right back

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Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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