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I have a hp omen gaming laptop when I went to use it today…

I have a hp omen...
I have a hp omen gaming laptop when I went to use it today it would not turn on when I plug in the power cord no lights come on I have tried 2 different power cord and different outlets I know there is power going to the computer I have tested it hoping someone can help me out
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Answered in 5 minutes by:
10/16/2017
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
the laptop worked fine yesterday but when I tried to use it today nothing

Hi,

Is the Laptop showing you any sign of life at all?

Thanks

Kris

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Customer reply replied 6 months ago
no

OK not good, how old is the Laptop?

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Customer reply replied 6 months ago
about 1 year old

Okay.

Can you unplug it from any power and battery If possible and hold the power button in for 50 seconds,

Once done let me know and connect back up and give it a try

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Customer reply replied 6 months ago
I have already tried that with no results

OK then your powerjack or mainboard as a failure.

You'll need to return it under warrenty and they will fix this for you.

If you do it yourself you will void your warrenty and it will cost you a lot more.

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Customer reply replied 6 months ago
it has an internal battery so to disconnect it I already had to open it up probably voiding any warranty I may on had could it be anything else

Not really. Do you have a multi-meter?

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If you can I would test the power port on the odd chance it is that.

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Customer reply replied 6 months ago
I have tested where the power jack connects to the motherboard and there is power there

Okay so the problem is the motherboard, you would need to contact them for a repair. It's usually $95 in warranty and $195 out.

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Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified
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Kris R
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Category: Computer
Satisfied Customers: 4,547
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Experience: IT Manager at Wood Group PSN

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