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Cannot get to my 2015 return. Lenovo ideapad 300. Just did…

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Cannot get to my...

Cannot get to my 2015 return

Technician's Assistant: What kind of computer do you have?

Lenovo ideapad 300

Technician's Assistant: Have you installed any updates recently?

Just did my 2016 return and it's now asking me for 2015 AGI -

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
10/6/2017
Tech Support Specialist: Martin, Network Engineer replied 10 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,147
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Tech Support Specialist: Martin, Network Engineer replied 10 months ago

Are you doing this via TurboTax?

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Customer reply replied 10 months ago
just answer
Tech Support Specialist: Martin, Network Engineer replied 10 months ago

Yes - I mean your Tax return - did you do that with TurboTax?

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Customer reply replied 10 months ago
no - I don't have my old computer with the turbotax 2015 - you guys should have this
Tech Support Specialist: Martin, Network Engineer replied 10 months ago

May I connect with you remotely to troubleshoot the issue directly?

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Customer reply replied 10 months ago
no
Customer reply replied 10 months ago
turbotax has my file
Tech Support Specialist: Martin, Network Engineer replied 10 months ago

You should be able to get it in by logging into you account with the instructions on this page:

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

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Customer reply replied 10 months ago
HELLO ?
Customer reply replied 10 months ago
been there done that
Tech Support Specialist: Martin, Network Engineer replied 10 months ago

Where do you get stuck?

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Customer reply replied 10 months ago
how can I call turbotax...I need the AGI number for 2015 - I don't know where the f*&^ I got stuck man
Tech Support Specialist: Martin, Network Engineer replied 10 months ago

One moment, I'll get you the phone number

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Tech Support Specialist: Martin, Network Engineer replied 10 months ago

Here you go 1-***-***-****

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Customer reply replied 10 months ago
tx
Tech Support Specialist: Martin, Network Engineer replied 10 months ago

You're more than welcome

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Tech Support Specialist: Martin, Network Engineer replied 10 months ago

If you have any problems or would like any additional assistance, please do not hesitate to let me know.
.

And if you could take a moment to rate my service by selecting one of the 5 stars at the top it would be greatly appreciated.

Remember you can always come back to this page if you need more help with this issue (without extra charge).

Martin

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