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When I try to open a document (Word or EXCEL) I get the

Customer Question
When I try to...

When I try to open a document (Word or EXCEL) I get the message "Microsoft Word or excel Starter 2010 can not be opened. Try again or repair the product in the Control Panel" How do I repair it?

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Word are you using?

HP p6754y. I thought I was using Word 97 not 2010

Technician's Assistant: Have you installed any updates recently?

Possibly only if they came across while I was using the computer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
10/6/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 18,704
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Please, note that you can click Reply to Expert to reply to me. A rating is only needed when we are finished.

Which version of Windows are you using?

I will be standing by, looking forward to your response.
Thank you,
Jason

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