Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I set up my new laptop computer with Windows 10 and had

Customer Question
Hello Pearl, I set...

Hello Pearl, I set up my new laptop computer with Windows 10 and had trouble when creating a new outlook account. I have never used outlook before so this is my first account. During the set up the process got stuck so I had to reboot my laptop per HP. I have no gone in and tried to add the outlook account that I created, however, the password ***** phone number I used don't match this new account. So I stuck trying to reset the password? What can I do?

Technician's Assistant: How long has this been an issue?

This is a brand new computer and brand new account created today.

Technician's Assistant: Have you installed any updates recently?

Windows made updates when I was setting up for the first time, but no I have not made any updates.

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
10/6/2017
Tech Support Specialist: UranIT, Network Administrator replied 10 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,424
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I securely connect to your PC remotely to troubleshoot the issue directly?
Once connected, I can troubleshoot the problem and resolve it right on your screen

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 10 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a new laptop. I cannot set up my Microsoft account.
I have a new laptop. I cannot set up my Microsoft account. Password ***** ***** hurdle... … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
39 satisfied customers
My wife got scammed today by a "Windows Tech Level 3".
Hi Pearl. My wife got scammed today by a "Windows Tech Level 3". Somehow they changed the Startup Passcode on our Windows XP Professional laptop, and now I can't get past the first screen that pops up… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
From Montréal, My daughter has made it impossible to
Good afternoon from Montréal, My daughter has made it impossible to open my husband's computer. She created an outlook.fr account while we were sleeping and cannot remember the password. I tried with … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I have a Nokia Lumia 720 cell phone. Its connected to my
I have a Nokia Lumia 720 cell phone. It's connected to my home PC running Outlook 2010 via Windows Live and a Hotmail e-mail address ([email protected]) in order to synch the calendar on Outlook. It wa… read more
Chris
Chris
233 satisfied customers
I am trying to restore an ACER Aspire One D255, using the system
I am trying to restore an ACER Aspire One D255, using the system recovery DVDs, however for over an hour it appears to be stuck on installing Acer Configuration manager for Android (software installat… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have been running my yahoo mail and bizmail accounts through Outlook 7 for 5 years now a
I have been running my yahoo mail and bizmail accounts through Outlook 7 for 5 years now and have had NO problems until the last couple of weeks. Now everytime I go to replicate I get prompted continu… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
Im on a new Win 7 computer. I installed Windows live for email
I'm on a new Win 7 computer. I installed Windows live for email and it worked downloading my email from my host using POP. But, I didn't like Live so I downloaded Thunderbird. I put in one email accou… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I just reinstalled outlook 2007. I have set up my email and
I just reinstalled outlook 2007. I have set up my email and test messages are sent okay. But when I click Send/Receive I get an error box that states the "The operation failed. An object could not be … read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I have two accounts that I transfer money from one account
I have two accounts that I transfer money from one account (A) to a second account (B). In working in Account B, I deleted my transfer but it affected my Account A which had been reconciled and now th… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Looking for a paid telephone helper for microsoft office 2007
Looking for a paid telephone helper for microsoft office 2007 loaded on win 7. Is this a good site for that?… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
i can not sign in to yaho for the email i tried to make a
i can not sign in to yaho for the email i tried to make a new account with different passwords and and sisn ins but that did not work… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I recently had a Sony Vaio computer crash. During auto repair
I recently had a Sony Vaio computer crash. During auto repair I apparently entered an incorrect email and password XXXXX continue to get this message: Username and password XXXXX not match. You provid… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Hi, I was setting up outlook express using my yahoo account.
Hi, I was setting up outlook express using my yahoo account. My messages appeared but I was having problems sending things and got a message about a problem with pop3. I then saw that I had to get yah… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have a problem with a Hp DV9623cl laptop screen it works
I have a problem with a Hp DV9623cl laptop screen it works when it wants and streaky lines when it does work. So I bought a new inverter for it and put in and when I turned it back on it worked fairly… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I have an Acer desktop computer that i had to have the motherboard
I have an Acer desktop computer that i had to have the motherboard replaced in (Intel 875/865/848P motherboard). I recently decided to reformatt the computer as i always have using the supplied Acer A… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
HP Pavilion Elite m9060n. pwr loss, hard drive loss, completed
HP Pavilion Elite m9060n. pwr loss, hard drive loss, completed reboot with backup disks, Question: any way to recover lost files pics etc, was using norton antivirus and windows auto update and I thou… read more
dawber39
dawber39
IT Consultant / Teacher
Associate Degree
349 satisfied customers
my laptop dumped my personal settings. or profile. i have ...
my laptop dumped my personal settings. or profile. i have vista can you help me find out what happened and if a restore to prior time will help39582.8048129977… read more
Claws224
Claws224
CIO
5,160 satisfied customers
Bell Sympatico tells me to contact microsoft to help ...
Bell Sympatico tells me to contact microsoft to help me with email identity problems. I am trying to set up an email account for my wife using outlook express 6. She has an email address that worked o… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x