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When I turn my computer on (Dell XPS) the login in box

Customer Question
Hi Pearl. when I...

Hi Pearl. when I turn my computer on (Dell XPS) the login in box appears, I type in password ***** the screen goes blank. Says screen turned off. How do I get the screen to turn on. (I am using my laptop to type this)

Technician's Assistant: Just to clarify, what's the exact model of your Dell? And what operating system are you running?

W2108P01AU - XPS one 2720. Windowa 10

Technician's Assistant: Have you installed any updates recently?

Only update with AVAST

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

NO JUST WANT TO BE ABLE TO TURN MY SCREEN BACK ON tHANKS PAT

Submitted: 10 months ago.Category: Computer
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Answered in 3 minutes by:
10/6/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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