Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I don't remember my password and I cant get into my

Customer Question
I don't remember my...

I don't remember my password ***** I cant get into my computer

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Its an hp laptop,windows ten

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No,not now.

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
10/5/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,198
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Do you also have another working Windows computer?

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
It is just noy tryking passwords, the last few times is
It is just noy tryking passwords , the last few times is tried to reset ti it didn' work so I don't know what the password ***** ***** help … read more
Mr.Med
Mr.Med
1,223 satisfied customers
Ive forgotten my password but some of my info has not been
ive forgotten my password ***** some of my info has not been updated … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I cant remember my password. Its an HP. I just dont remember
Its an HP. I just dont remember my password. Its microsoft … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I cant remember the pin to unlock my laptop. Its an hp
Second opinion] i cant remember the pin to unlock my laptop … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I cant remember the pin to unlock my laptop. Its an hp
i cant remember the pin to unlock my laptop JA: What's the brand/model and Operating System (OS) of your laptop? Customer: its an hp windows JA: What have you tried so far with your HP? Have you insta… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My grandson played on my computer Now I cant get into my
My grandson played on my computer Now I cant get into my account. I keep trying the help site I don't remember ID and its saying my password ***** ***** I have had account for over 8 years so I don't … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I have set my laptop to backup and remember all passwords.
i have set my laptop to backup and remember all passwords. how do I get to view that file where I can look up what the password ***** ***** all of my different accounts … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I cant remember my password and the “forgot my password”
I cant remember my password ***** the “forgot my password” link is not working … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I am trying to add Outlook to my new Laptop but it is asking
Hi I am trying to add Outlook to my new Laptop but it is asking me to Activate it, its not accepting my password. … read more
Cody
Cody
Computer Science
2,435 satisfied customers
My cell phone got lock out cant get in, Samsung note5, july
july of 2016, tried to reset my user email password ***** works since I don't remember my email and password … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I don't remember my Microsoft password I cant log on to my
I don't remember my Microsoft password ***** cant log on to my computer at home … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I can't get pass the login screen because I don't remember
I can't get pass the login screen because I don't remember my password … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
. I cant remember password ***** my laptop? how in the world
HI. I cant remember password ***** my laptop? how in the world do i get around that?! Thanks, Dana… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a HP computer,Pavilion 20 and haven't used it in
I have a HP computer,Pavilion 20 and haven't used it in about a year. Now I need it my other one crashed and I can't remember my password. is there a way I can get a new password?… read more
Expert
Expert
i turned on my laptop this morning and it would not start,it
i turned on my laptop this morning and it would not start,it says a disk era occured when i push ctr alt and control it still won't let me in.… read more
James K.
James K.
Managing Director
283 satisfied customers
hello I just bought an Hp laptop, my wife did the setup, made
hello I just bought an Hp laptop, my wife did the setup, made a password, and lost the password. can i get a walk through on how to reset this? I havent even used the laptop for 1 hour.… read more
expresshelpline
expresshelpline
Bachelor's Degree
470 satisfied customers
my uncle gave me his laptop because his screen broke but forgot
my uncle gave me his laptop because his screen broke but forgot wut his hdd password XXXXX so now i cant get in to the laptop.....is there a way to get passed this?… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
My brother has a laptop that he cant use. As soon as you open
My brother has a laptop that he cant use. As soon as you open it, it says "Enter Password". He doesnt remember the password. It's practically brand new but a couple years old I think. How can he use t… read more
Kevin
Kevin
Bachelor\u0027s Degree
18 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x