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I haven't used my computer in some time and I can't remember…

Customer Question
I haven't used my...

I haven't used my computer in some time and I can't remember my pass word

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Dell I don't know model operating windows 10

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just need to how to get a nw password

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
10/5/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,212
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue.
Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,

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Customer reply replied 10 months ago
It doesn't show my password ***** where.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

What is it showing above the password *****?

Please reply at the box below. Thank you,

Ask Your Own Computer Question
Customer reply replied 10 months ago
I don't want to pay 30.00 to get new password!
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Please ignore that optional service offer.

What is it showing above the password ***** of the problematic computer?

Do you also have another working computer?

Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Is it okay to reset the problematic computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,

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