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Do you represent Cleverbridge? Has nothing to do with my…

Customer Question
Do you represent Cleverbridge? ...

Do you represent Cleverbridge?

Technician's Assistant: What kind of computer do you have?

Has nothing to do with my computer; Cleverbridge recently charged $44.99 on my bank acct for their anti virus protector and I already have another anti virus acct through Dell.

Technician's Assistant: Have you installed any updates recently?

Sorry, my computer locked up a few minutes ago. No, have not made any updates.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am an 80-yr-old senior who is very upset about this and did not authorize $44.99 deducted from my bank acct.

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
10/5/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
Free Avast was put on my computer a year ago in Sept. FREE! One year later, Sept 28, a $44.99 charge was on my bankaccount. In the meantime, in February I had a terrible virus. At that point, stopped using AVAST and had DELL download their virus service.
Customer reply replied 10 months ago
I think you are scamming me too. Was supposed to get my $5 refund + amt adding up to my charges on bank acct.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team.

Let me know once you're happy with the full costs and we can continue

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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