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How can I download an app onto my Microsoft phone (Lumina…

Customer Question
How can I download...

How can I download an app onto my Microsoft phone (Lumina 950XL)?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Just to clarify . . . I am a hearing instrument specialist with a patient in front of me who owns a Microsoft Phone (Lumina 950XL) onto which we want to download the Miracle Ear Genius Link App. The computer I am chatting with you through is a Lenovo All-in-One desktop running Windows.

Technician's Assistant: Have you installed any updates recently?

Why are you asking me questions about my computer when I am asking you questions about my patient's cell phone?

Technician's Assistant: I'm just trying to get information to help you.

I am always updating software as my computer runs many different hearing assessment software programs.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Connect me!

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
10/5/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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