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I have a Word Perfect x5 problem that was supposed to be…

Customer Question
I have a Word...

I have a Word Perfect x5 problem that was supposed to be fixed by the support team today and it wasn't. secondly, Secondly, trying to get into my Word Perfect X5 setting that I have been using tells me "document in use or specified to read only. Save with another name" I need this one first

Technician's Assistant: What kind of computer do you have?

HP desktop pc model no. p6107c w/ Microsoft 7 system

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
10/5/2017
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,158
Experience: Certificate Course In Computer Maintenance
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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

Please reply me back when you want to continue.

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Customer reply replied 10 months ago
Ok
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

Do you have that file on your PC or on any network device?

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Customer reply replied 10 months ago
Just my PC
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

OK, did you try to change the name of the file ?

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Customer reply replied 10 months ago
How ?
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

Right click on the file and select Rename and then, change the name of the file and try to open it.

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Customer reply replied 10 months ago
Thank you, I'll try that. Ihave asked for another solutition to a problem and was told what to do, but that did not work
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

What problem?

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Customer reply replied 10 months ago
I wish to return to a web cam of Buck Hill Ski hill and observe the Clock Tower cam. Buck Hill is in Burnsville Minn.
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

Oh, I thought you are talking about WP problem, I think you have posted a question on that problem also, I will give you the link for that question so that you can reply there. Before that, please try my solution and let me know, if it works or not?

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Customer reply replied 10 months ago
Don't know what a WP problem is. I tried to right click on the file name but had no luck to solving my problem.
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

WP is Word Perfect and did you rename the file? Just right clicking on the file will not solve the problem.

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Customer reply replied 10 months ago
Got it WP = Word Perfect - Trying to right click does not work
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

Where are you right clicking?

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Customer reply replied 10 months ago
I have a file called "Helen" That is the place that I tried to right click. Sorry for being so dumb.
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

OK, did you right click on the file Helen and selected Rename from the pop up menu?

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Customer reply replied 10 months ago
There is no "rename" on the right pop up menu
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

OK, when you right click on the file, what options do you get?

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Customer reply replied 10 months ago
I get a yes or no comment after the message says Document in use or specified to read only. save with a new name. So how do I rename with that message. Again I'm using Word PerfectX5
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

You are trying to right click on the file name from WP list?

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Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

No, that will not help. You have to close WP then, open the folder where the file is actually saved, there you can rename the file.

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Customer reply replied 10 months ago
At this moment, I'm lost. My file is in the Word Perfect listing. I saved the File Helen in Word Perfect. I was working on the Helen file the day before and then I saved it.as "Helen" The next time that I tried to open the file
"Helen", I got the message "document in use.....
Customer reply replied 10 months ago
Sudipto stop I went to my documents library and changed the name "Helen" to "Helen 1" did no affect my access
Tech Support Specialist: Sudipto, Hardware Engineer replied 10 months ago

Ok, so you are getting the same error message, after renaming the file?

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