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When I powered up my box, I received an alert that said the…

Customer Question
When I powered up...

When I powered up my box, I received an alert that said the system had encountered a problem with BitDefender threat scanner.. the file was at C::\Windows\temp\BitDefender Threat Scanner

Technician's Assistant: What kind of computer do you have?

I have a dell inspiron

Technician's Assistant: Have you installed any updates recently?

Nothing out of the ordinary.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't really know much, just trying to report the problem.

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
10/5/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 10 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon. My name is ***** ***** I look forward to helping you today. Please let me know more about the issue and we'll start from there to get it resolved. Do you just want to get that box removed or stop from coming up? If so, I can help with that

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