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I received a telephone call informing me that my Microsoft…

Customer Question
I received a telephone...

I received a telephone call informing me that my Microsoft account had expired and instructed me to call1-***-***-**** for help. I called Geek Squad and was told that this might be a scam and referred me to your Website. I can get on microsoft but I can't get on Microsoft Solitare collection. Please advise if this is possibly a scam. They gave me a phone number which I haven't used.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

It's a HP

Technician's Assistant: Have you installed any updates recently?

My computer is Pavillion Desk Top 5/10-a010 a year old this month

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
10/5/2017
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,494
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

It is a SCAM!!! Microsoft does not do that nor do they have partners who do that nor do they hire sub-contractors or people or even get volunteers to do that. Do not trust unsolicited calls. Do not provide any personal information.

Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

Once they've gained your trust, they might ask for your user name and password ***** ask you to go to a legitimate website (such as www.ammyy.com) to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information are vulnerable.

Check the link below for more information.

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

If you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

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