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I have a Think Pad X20 I had been trying to get into but…

Customer Question
Hi, I have a...

Hi, I have a Think Pad X20 I had been trying to get into but forgot my password. it would not load on a drive or d drive it is locked I have the software and nothing seems to work, it is currently on windows XP. I am writing to you on a Lenovo Yoga tablet. Can you help me? Do I need to open it and erase its eprom if it has any.

Technician's Assistant: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?

My Lenovo is windows 10 model len yoga 80ue.

Technician's Assistant: Have you installed any updates recently?

Yes, a camera update. nothing else. can this yoga help with the thinkpad x20

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Hello, by the way my name is ***** ***** unless you have any questions.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
10/5/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 10 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon Roberto. My name is ***** ***** I look forward to helping you today. Please let me know more about the issue and we'll start from there to get it resolved.

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 10 months ago

When was the last time you were able to log into it without any issues?

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