Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I WOULD LIKE A CHECK UP ON MY COMPUTER AS IT IS RUNNING SLOW…

Customer Question
I WOULD LIKE A...

I WOULD LIKE A CHECK UP ON MY COMPUTER AS IT IS RUNNING SLOW AND I HAVE BEEN HAVING ISSUES WITH PRINTING AND POP UPS I DON'T KNOW IF TO FOLLOW

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

MY COMPUTER IS A SONY VAIO USING WIDOWS 10 AND MY PRINTER IS A BROTHER MFC9130CW AND I AM USING WIRELESS CONNECTION TO THE INTERNET

Technician's Assistant: Have you installed any updates recently?

ONLY THOSE THAT HAVE COME UP WITH VAIO SAYING THEY HAVE UPDATES

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I KEEP GETTING THINGS FROM MICROSOFT SAYING TO REMOVE PROGRAMS LIKE SKY DRIVE WHICH I HAVEN'T USED IN 1366 DAYS AND I DON'T KNOW IF I SHOULD

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
10/5/2017
Tech Support Specialist: GeekGal, Computer Support Specialist replied 10 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,832
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. If you haven't used Skydrive in 1366 days that's almost 4 years so yes, I would say that you can safely remove it. I am attaching detailed instructions that you can use to thoroughly clean and scan your computer. If you would prefer that I do it for you, please let me know.

Ask Your Own Computer Question
Tech Support Specialist: GeekGal, Computer Support Specialist replied 10 months ago

Detailed instructions for scanning and cleaning Windows 10 computers attached

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a computer with Windows Me and would like to upgrade
Good evening . I have a computer with Windows Me and would like to upgrade to Xp is this possible?computer is a Sony Vaio has Pentium iii processors 126 mb Ram 9 Gb free. Also Can Xp run modern Firefo… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have two Apple laptops. I have a MFC9130CW that has been
I have two Apple laptops. I have a MFC9130CW that has been working fine using wireless. All of a sudden it keeps saying the computer can't find the printer. I tried turning the printer on and off, tha… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Is it better to upgrade current laptop or buy new? I have
Is it better to upgrade current laptop or buy new? I have a Sony VAIO running on Windows Vista. I would like to upgrade to windows 7 and increase my hard drive memory and RAM. It would probably cost $… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I have a Sony Vaio. It was running very slow. I took it to
I have a Sony Vaio. It was running very slow. I took it to Future Shop where I had purchased the computer. They said the hard drive was defective. They replaced the hard drive and reinstalled Windows … read more
TechExpert
TechExpert
Master\u0027s Degree
218 satisfied customers
I have a problem with my Sony Vaio VGN-FW300 laptop, I am running
I have a problem with my Sony Vaio VGN-FW300 laptop, I am running Vista: My computer is only recognising certain discs: It IS possible to play shop bought DVD to play only. It is NOT possible to read … read more
Jeremy
Jeremy
1,344 satisfied customers
I am trying to add an IDE harddrive to my Sony Vaio that already
I am trying to add an IDE harddrive to my Sony Vaio that already has a Hardrive in it. Both drives are set up with Windows XP. I also need to know how transfer information from another IDE hard drive … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
430 satisfied customers
HI - My Sony Vaio Netbook VGN-P530H has almost no memory left,
HI - My Sony Vaio Netbook VGN-P530H has almost no memory left, in order to free up space I tried to delete unnecessary programs and files. Somehow I have disabled the ability to open links in e-mails … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Hi there, I have a Sony vaio laptop VPCEE3EDE. purchased dec2010
Hi there, I have a Sony vaio laptop VPCEE3EDE. purchased dec2010 new. Everything great until the other day. I am not able to connect online through ethernet or wireless. My provider is Sky and have be… read more
James K.
James K.
Managing Director
283 satisfied customers
How do I reformat hard drive when programs are stored in recovery
How do I reformat hard drive when programs are stored in recovery partition of hard drive? I have done it with the XP disk before, on another computer, but have never done it with program stored on dr… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
hi - i have a lenovo ideapad u550 which i purchased pretty
hi - i have a lenovo ideapad u550 which i purchased pretty recently. I believe the highest resolution it supports is 1366 X 768. However, whenever i try to play any games, the game resolution is prett… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
hi, my computer got infected with windows antivirus pro and
hi, my computer got infected with "windows antivirus pro" and now i can't even get into safe mode,the computer just keeps restarting over and over again. i downloaded a 32-bit copy of the windows vist… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
Sony vaio wont perform a factory restore. It stops at 81%
Sony vaio won't perform a factory restore. It stops at 81% and a window popsup with error code 320, when you close this another one pops up with error code 330 then goes back into vaio recovery centre… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
sony pc VGC-RB34G automatically did a download this morning.
sony pc VGC-RB34G automatically did a download this morning. I don't know which download. it rebooted. However, the reboot doesn't complete it's cycle- but starts rebooting… read more
Tony
Tony
Staff Engineer, Wireless Platform
Bachelor\u0027s Degree
88 satisfied customers
My computer is locked out by virus attack. I get a message
My computer is locked out by virus attack. I get a message that wont allow me to go forward. They want me to activate anti virus protection for 49,95 for one year. I dont even know who they are. Te se… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have WD Model 1600U017-003, S/N WXE107A85346 external backup
I have WD Model 1600U017-003, S/N WXE107A85346 external backup drive. Recently I had to get a new hard drive installed in my PC (Sony Vaio) and now I can't access the WD - the WD drive doesn't recogni… read more
James Dwyer
James Dwyer
Senior Technical Advisor/Owner
Associate Degree
99 satisfied customers
My Sony Vaio was down this morning when I tried to pull it
My Sony Vaio was down this morning when I tried to pull it up. It went to a black screen with only "A disk read error Occurred, Press Ctrl+Alt+Del to restart" on the screen. I tried that 3 or 4 times.… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
sony vaio pcv e11 - display screen went blank while on internet.
sony vaio pcv e11 - display screen went blank while on internet. rebooted and now there are lines over the screen and pink lines follow the mouse's movements. Intermitten problem sometimes when switch… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have just got a new Sony Vaio laptop and it doesnt ...
I have just got a new Sony Vaio laptop and it doesn''t show any wireless networks. My 5 year old (Windows XP) Vaio used to pick up lots? Sony sent a link for an update for Vista which didn''t work. I'… read more
Dave K
Dave K
Charter Captain & I.S. Director
Master's Degree
1,023 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x