Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I'm trying to change my password. I don' have a smart phone.

Customer Question
I'm trying to change...

I'm trying to change my password. I don' have a smart phone . the email address it's showing is not valid & I can' change my password

Technician's Assistant: When did you last reset your username and password?

Tried to earlier but it would let me

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
10/5/2017
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

For which account or device is this password *****?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I would like to speak with a technician in person. What Is a
Hello, I would like to speak with a technician in person. What Is a valid phone number? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
My old email aol.com account has been hacked cannot get into
my old email aol.com account has been hacked cannot get into my email account. i cannot change or use my new email to report fraud. … read more
Cabletech
Cabletech
High School or GED
145 satisfied customers
I cannot respond to any iCloud messages because iCloud
I cannot respond to any iCloud messages because iCloud thinks that our id is an embarqmail address. However, at least a year ago we switched from embarqmail to comcast. Unfortunately iCloud wants a pa… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
Cannot log into my computer. Says password not valid? Dell
No. I never this this computer, Only my ipad. Not too savey on any of them. Don not understand why my password ***** not be valid? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My password to my computer got deleted and I need to put in
My password ***** my computer got deleted and I need to put in a new password ***** get on my computer once I turn it off. I have Windows 10 … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I don't know my password, and Google doesn't recognize my
I don't know my password, and Google doesn't recognize my google email address. I simply cannot get in to change my password. I no longer even remember my sign in name. Help! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
All of a sudden I go to Google Play and it wants my
All of a sudden I go to Google Play and it wants my password. I typed it in and won't accept it. It's sends me a code to my email to enter on the screen I go to email and get the code. I go back to en… read more
Moses C
Moses C
Bsc
821 satisfied customers
I forgot my password for my email address and when I try for
I forgot my password ***** my***@******.*** email address and when I try for a new password, they send me a code and when I use the code to reset to a new password, the new password ***** works. Have … read more
Richard
Richard
Computer Specialist
47,537 satisfied customers
My FB password has been changed and I cannot access my
My FB password ***** been changed and I cannot access my account. I do not have a smart phone. I tried the security access numerous times but a Passcode was never received at my e-mail. My password **… read more
Richard
Richard
Computer Specialist
47,537 satisfied customers
Can't get my emails! I am on my iPhone hitting gmail and
I am on my iPhone hitting gmail and nothing connects. … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
125 satisfied customers
I got a Smart Tv and trying to set it up. I put in my gmail
I got a Smart Tv and trying to set it up. I put in my gmail account but can't remember the password. Help!! … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
For reasons, I do not know my Google password I reset it
For reasons, I do not know my Google password ***** reset it then 12 hours later it does not work this has happened twice. I verify with the mobile phone and second email address the site has my email… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
I am trying find my lost email password in yahoo mail. Sense
I am trying find my lost email password ***** yahoo mail … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
I just loaded windows 10 on my system. when I turned on my
I just loaded windows 10 on my system. when I turned on my system it went to a screen with my email address on it***@******.***, it then asks for a password ***** I put in and it has said that the pas… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
there I Uninstalled my fb app on my smart phone because
Hi there I Uninstalled my fb app on my smart phone because it kept freezing every 5 minutes I would scroll down. Then when I re downloaded it it was telling me I for got my password ***** my password … read more
Richard
Richard
Computer Specialist
47,537 satisfied customers
I changed my password several times and I still can't open
I changed my password ***** times and I still can't open my account, also on my samsung phone no new e-mail yellow box unable to connect server Help Don xxxaddress***@******.***… read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
Hello, I tried to recover my password XXXXX account through
Hello, I tried to recover my password XXXXX account through Windows Live Solution Centre but I could not give enough evidence that I am the account holder. I am really desperate to recover my hotmail … read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
HOTMAIL ACCESS I am having trouble getting to my 15+ year
HOTMAIL ACCESS: I am having trouble getting to my 15+ year hotmail account--recently turned to LIVE. Earlier this weekend I changed the password--and now I don't remember. To top that off, I have gone… read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x