Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Pc has RDN/Trojan worm 055bccac9fec, hp, no, this is a

Customer Question
Pc has RDN/Trojan worm...

Pc has RDN/Trojan worm 055bccac9fec

Technician's Assistant: What kind of computer do you have?

Hp

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

This is a fairly new PC

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
10/5/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,003
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
What exactly are you having trouble with?

How long has this been an issue?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Last night a screen came up on my computer and a voice in
last night a screen came up on my computer and a voice in the background said to call the number on the screen. That my computer had been compromised and vital financials, credit card numbers ect coul… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
It is locking up and it shows I have a RDN?Trojan-Worm!
It is locking up and it shows I have a RDN?Trojan-Worm! 055BCC5394901 infection. It says to call microsoft Tech Support at 1-88-782-2816 Toll Free. Compromised Password ***** Browser History, and Cred… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Just got a warning of a Trojan worm infection. RDN
Just got a warning of a Trojan worm infection. RDN 055BCC2018314. Is this a legitimate concern? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just got this red page warning that I encountered a Trojan
I just got this red page warning that I encountered a Trojan worm and was asked to phone this number 1-***-***-****. My question - Is this valid? Last time I got a similar warning it was bogus. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I am getting error code: 0x8024402c on a different computer,
I am getting error code: 0x8024402c on a different computer … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I had the computer accessed by a Trojan worm and I have a
I had the computer accessed by a Trojan worm and I have a contract with Microsoft Global IT but I can not access their site so that I can get the worm removed as per our contract. Please advise … read more
Cody
Cody
Computer Science
2,432 satisfied customers
My wife just got a wine colored screen that says it is
my wife just got a wine colored screen that says it is Microsoft tech support and to call them immediately. Their message is saying her computer has (RDN/Trojan.worm!055BCCAC9FEC Infection) … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I got a message RDN/Trojan worm! 055BCCAC9FEC Infection. HP
I got a message RDN/Trojan worm! 055BCCAC9FEC Infection … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I have a worm, RDN/ HP running windows 10, new. I don't
I have a worm, RDN/ JA: What kind of computer do you have? Customer: HP running windows 10, new JA: Have you installed any updates recently? Customer: I don't think so JA: Anything else you want the c… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
My Surface Tablet is locked and telling me the following:
My Surface Tablet is locked and telling me the following: Message from webpage RDN/YahLover.worm!055BCCAC9FEC Call tech support immediately at 1-***-***-**** The following date will be compromised if … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
I have a Gateway PC and keep messing it up. Please help again.
I have a Gateway PC and keep messing it up. Please help again. I've worked with Silicon Savant and Viet. But please get rid of the "stuff" left behind from installing/uninstalling "Television Fanatics… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
How do i get rid of worm Trojan-BNK.WIN32.keylogger.gen? I
How do i get rid of worm Trojan-BNK.WIN32.keylogger.gen? I am using someoneelse's pc because i can't get online because of worm. Please help! Thank you!… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
1. (TCO 8) A ______ is a combination of a boot sector virus
1. (TCO 8) A ______ is a combination of a boot sector virus and a file virus and can hide in either. (Points : 3) macro virus multipartite virus script virus Trojan 2. (TCO 9) When a notebook computer… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
someone is sending e-mails from my account to all of my contacts
someone is sending e-mails from my account to all of my contacts what can I do to stop this?… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
Worm or trojan horse infection on HP Media Center desk top.
Worm or trojan horse infection on HP Media Center desk top. Can we quarentine and remove ourselves?… read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
Worm Win32/Mytob.SA apparently has sent an e-mail to all of
Worm:Win32/Mytob.SA apparently has sent an e-mail to all of my yahoo address book. how can I remove it… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I am McAfee protected; and for the past 2 days I have been
I am 'McAfee' protected; and for the past 2 days I have been getting messages from "Personal Antivirus" saying that my pc is infected with Trojan.Wincod and other 'worms'. The message pop up constantl… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
how can i delete winlogon.exe from my computer and ...
how can i delete winlogon.exe from my computer? and how do i tell if it's a virus or key logger?… read more
Stephen
Stephen
Internet Programmer
Associate Degree
742 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x