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I'm keep getting locked out of my Gmail account on my

Customer Question
I'm keep getting locked...

I'm keep getting locked out of my Gmail account on my computer . I can log in on my phone but it says my password ***** changed and I'm not wanting to change my account can U help

Technician's Assistant: How long have you had this issue with your Gmail account?

Verification will not recognize my phone number or my hotmail account

Technician's Assistant: Have you installed any updates recently?

I computer keys trying to update windows 10 but I have not

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am able to connect my Gmail account on my phone

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
10/5/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,005
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago

do you have access to gmail on a computer?

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Customer reply replied 10 months ago
No
Customer reply replied 10 months ago
I can check my email on my phone because it automatically logs me in but I can't log in on my computer and I can change my password
Customer reply replied 10 months ago
Hello
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 10 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,117
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

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Tech Support Specialist: Jins M. N., Computer Support Specialist replied 10 months ago

Please click here and click on I Agree button and download the Screen connect client program and Run it. Then I will able to connect to your system.

Regards

Jins

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Tech Support Specialist: Jins M. N., Computer Support Specialist replied 10 months ago

I am waiting for your response. Let me know if you have any issues on downloading and runinng remote support tool.

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