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When I receive e-mail and I want to respond to the sender I…

Customer Question
When I receive e-mail...

When I receive e-mail and I want to respond to the sender I can type my message bbut there is no way to send it. There uesd to be a green box at the bottom that said send. Something change??

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Te make is HP. Not sure of the model. I have been returning e-mail up to about a wekk and a half ago.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A week or two. More prevelant when the e-mail has attachments.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Yes, I'm 71 yrs old. The word computer was not in the dictionary yet. I can use them but anything goes wrong I'm toast.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
10/5/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,168
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Does your computer have Windows XP, Vista, or 7 or 8 or 10?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

It looks like you are not there. We can schedule another time.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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