Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need to change my email address and password in

Customer Question
I need to change...

I need to change my email address and password ***** outlook.com

Technician's Assistant: When did you last reset your username and password?

Several months ago. My desktop was hacked yesterday, so I am currently working on my laptop.

Technician's Assistant: Have you installed any updates recently?

The only ones that microsoft has downloaded automatically.

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
10/4/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,241
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Customer reply replied 10 months ago
I used Outlook. I have Windows 10 on my laptop.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Thank you. Do you mean you'd like to create a new email address?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Computer Question
Customer reply replied 10 months ago
I would prefer to make the changes myself.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.

Do you mean you'd like to create a new email address at the outlook.com website?
How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

It looks like you are not there. We can schedule another time.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Can't understand why some mail (that appears on my iPad)
Can't understand why some mail (that appears on my iPad) doesn't download into Outlook.com in as timely a manner. I tired using the Send/Receive button but it doesn't seem to help. … read more
Cabletech
Cabletech
High School or GED
145 satisfied customers
My FB password has been changed and I cannot access my
My FB password ***** been changed and I cannot access my account. I do not have a smart phone. I tried the security access numerous times but a Passcode was never received at my e-mail. My password **… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I want to close my hotmail account, its been hacked. Dont
i want to close my hotmail account, its been hacked … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I've had several problems recovering my info on micro-word.
I've had several problems recovering my info on micro-word. I've reset my password ***** it still won't let me in. I need it fixed … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
41,241 satisfied customers
Iam trying to activate outlook but cant do so without a
Iam trying to activate outlook but cant do so without a password IIhave tried to change the password ***** it would not accept what I ehad I changed it several times with great difficulty but it still… read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
I need help signing into Google. I forgot my passwrod and have
I need help signing into Google. I forgot my passwrod and have tried several times to change my password ***** to have google tell me they don't think I am the right person. I don't know what to do… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have a problem with my Facebook page, I got a new phone
I have a problem with my Facebook page, I got a new phone and tried login and someone has made a Facebook page using my information and when I realized I went in and changed the password ***** now it … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
My laptop was hacked yesterday and my address book data base
My laptop was hacked yesterday and my address book data base stolen. I need to change my password XXXXX am a bit on the elderly side and need some technical help.… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I am considering to get a new email account/ address. I presently have a hotmail address
I am considering to get a new email account/ address. I presently have a hotmail address but can't pay for my annual storage service since someone hacked into my account several months ago. Can you gi… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
ok, what Im about to ask may be illegal, but then again it
ok, what I'm about to ask may be illegal, but then again it may not be. I've once had my fiance's hotmail account and I'm needing to access his email, to make sure that he's doing what he's suppose to… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
41,241 satisfied customers
I think my aol email account was hacked. what is the likelihood
I think my aol email account was hacked. what is the likelihood that not the average joe is going to be able to hack in to your aol account without your password, just your email address and then, be … read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
Im getting hundreds of old and/or deleted emails showing up
I'm getting hundreds of old and/or deleted emails showing up in my inbox. What can I do to fix this?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Can you help me permanently close an email account and make
Can you help me permanently close an email account and make sure whatever emails that might be stored there are deleted ?… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Someone has hacked into my gmail account. I cannot use gmail
Someone has hacked into my gmail account. I cannot use gmail and others are receiving bogus messages from me asking for money. I re-entered my password XXXXX now get the email screen but all messages … read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
When I opened a gmail account after my hotmail account was
When I opened a gmail account after my hotmail account was hacked into and I was locked out, I took advantage of gmail's offer to import mail from my hotmail account. That was several months ago. Yest… read more
Cris
Cris
62 satisfied customers
Im using Microsoft outlook 7. Over the past several months
I'm using Microsoft outlook 7. Over the past several months there have been several group messages sent by my email address containing a reference link but which I never sent. I have run several malwa… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Netscape email Contacts is hacked. My security is not preventing
My Netscape email Contacts is hacked. My security is not preventing spam emails using my email contacts from sending out spam emails to everyone in my address book. Now what?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can not access my MSN hotmail accountIt keeps telling me
I can not access my MSN hotmail account It keeps telling me to reset my password, but it only gives me the option to send it to my current hotmail email address and an alternative address that I have … read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x