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Cannot Create Image for Blu ray at 100%. Creates Asset, then…

Customer Question
Cannot Create Image for...

Cannot Create Image for Blu ray at 100%. Creates Asset, then pinnacle 20.6 shuts down. works DVDs.

Technician's Assistant: What kind of computer do you have?

I assembled it with i7, 16 gb ram, 1 TB Solid state drive.

Technician's Assistant: Have you installed any updates recently?

I thinks its up to date. I think it tells me if there is one available.

Submitted: 7 months ago.Category: Computer
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Answered in 6 minutes by:
10/4/2017
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 7 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 2,960
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

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