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My e-mail address suddenly changed from *******@verizon.net…

Customer Question
My e-mail address suddenly...

My e-mail address suddenly changed from *******@verizon.net to jhorgan8. I was with customer support last Saturday for 4 hours and the problem was not solved. Everyone knows my e-mail address is *******@verizon.net and I want it back immediately. I don't have hours to waste this time.

Technician's Assistant: Just to clarify, what email service provider are you using?

In June Verizon went to AOL for e-mail service so I guess I am using AOL althought I pay verizon monthly for Internet, TV, and phone.

Technician's Assistant: Have you installed any updates recently?

No.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes, fix my problem. I spent 4 hours Saturday with one of you people and the problem was not solved. I have very important e-mails to check and I can't do it and I am very upset.

Submitted: 10 months ago.Category: Computer
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Answered in 18 minutes by:
10/4/2017
Tech Support Specialist: UranIT, Network Administrator replied 10 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,425
Experience: Network and System Administrator, IT Consultant
Verified

Those offers are Automated and Optional, Just ignore them or close them, they are sent automatically by the site.

Sounds like you created a new one address yourself.

When Verizon migrated to AOL, did you transfer your***@******.*** account over to AOL?

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