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I want to change my password for my router to configure a…

Customer Question
I want to change...

I want to change my password ***** my router to configure a new Honeywell Thermostat cause I can not remember the old pw

Technician's Assistant: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?

Yes

Technician's Assistant: Have you installed any updates recently?

The Thermostat does auto updates and last was 9-27 and I have had a connection problem ever since

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That is it I think

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
10/4/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,259
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Is the computer you are using now connected to the wireless network and running Windows?

Your password ***** be retrieved from it.

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Customer reply replied 7 months ago
I use a Mac
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Thank you

For a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

When the program opens please send me the numbers

for YOUR ID and Password.

Please do not close Teamviewer else I will not

be able to connect.

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Customer reply replied 7 months ago
8359
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Thank you. Connecting now

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Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Did you close Teamviewer?

I'm told it's not running. Please open it again and give me the new password.

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Customer reply replied 7 months ago
how do I open it ?
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Click this link again.

download.teamviewer.com/download/TeamViewerQS.dmg

Please leave the window open or I won't be able to connect.

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Customer reply replied 7 months ago
It should be open now
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Do you see the Teamviewer window open on your screen

that displays Your ID and Password.

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Customer reply replied 7 months ago
I seei it
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Can you tell me the password?

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Customer reply replied 7 months ago
1129
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Thank you

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Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Did you close Teamviewer? I lost the connection.

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Customer reply replied 7 months ago
Should be om
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

It's responding now. What password ***** *****?

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