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Won't let me sign into account after changing password. Says…

Customer Question
Won't let me sign...

Won't let me sign into account after changing password. Says error, sign into account live

Technician's Assistant: Have you contacted anyone about your account?

No

Technician's Assistant: Have you installed any updates recently?

Not recently

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
10/4/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,459
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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