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I'm in Cape Town. Need Uber at 5.15 am on Sunday 15 Oct.

Customer Question
I'm in Cape Town...

I'm in Cape Town. Need Uber at 5.15 am on Sunday 15 Oct. Unable to schedule a ride from my phone app here in Clovelly.

Technician's Assistant: What kind of computer do you have?

Can u help me schedule and give me an extimate of cost from Clovelly to cape town international airport at that time of day ?

Technician's Assistant: Have you installed any updates recently?

Yes Uber downloaded a day or two ago.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My address***** Clovelly to Cape Town int airport on Sun 15 Oct at 5.15 am. phone (###) ###-####

Submitted: 10 months ago.Category: Computer
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Answered in 10 minutes by:
10/4/2017
Tech Support Specialist: Jeffrey B,
 replied 10 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 1,035
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify do you have a working internet connection and GPS ON on your cell phone?

Waiting for your reply,

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
phone linked to internet via wireless network. also have a PC from which I am communicating now. Not sure if i have GPS ON , should I have that on my cell ?
Using a samsung but app doesn't have the scheduling option on uber..
All I need is to get a cost estimate and schedule a ride for 2 people for Sunday the 15th 5.15 am.
Elisabeth
Customer reply replied 10 months ago
No remote assistance needed for that amount. Is that the only weay to help schedule a ride ? If so I would rather use some other taxi.
Tech Support Specialist: Jeffrey B,
 replied 10 months ago

Yes, please put your GPS on.

This is needed to determine your location.

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
I see GPS is on on my cell(###) ###-####
Can u help without remote assistance ?.
Tech Support Specialist: Jeffrey B,
 replied 10 months ago

Yes, offcourse.

These are generated by the website.

Have you know started the Uber app? Are you also logged in into your account?

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
no uber app has been closed. opening app now. see a world screen an where to?
what do you mean by logged into my account? where ?
Tech Support Specialist: Jeffrey B,
 replied 10 months ago

Great!

When you know fill in your adress destination, do you see cars on the map?

Kind regards,

Jeff

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Customer reply replied 10 months ago
it gives me options of uberx uberxl and uberb
Customer reply replied 10 months ago
but i dont want uber right now!
Tech Support Specialist: Jeffrey B,
 replied 10 months ago

Great!

Uber x is the cheapest but a smaller car.

Uber XL is a bigger car but more expensive.

UberBlack is a luxury car.

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
uberx will be fine, we are 2 people.
Tech Support Specialist: Jeffrey B,
 replied 10 months ago

I understand. do you see the minutes it will take to get to your location?

Often Uber drivers are available all the time, when not it will take 5 to 10 minutes to see a different Uber driver.

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
don't see any minutes but i haven;t yet chosen which uber....
Tech Support Specialist: Jeffrey B,
 replied 10 months ago

Yes, correct.

You can just temporarily select one, you will also see the estimated cost to your new location.

This so you can see the difference between the 3 options.

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
have chose uberx and see the cost. haven't clicked on done as i dont want it now.
Customer reply replied 10 months ago
maybe should rather ask for 5 mins earlier in case ... i.e. 5.10 am. on 15th Oct
Tech Support Specialist: Jeffrey B,
 replied 10 months ago

Yes, you also see how long it takes for the Uber driver to get to your location.

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
what do i do next? do i click on done? havent yet chosen a date or time. i don't mind how long it will take, know that.
Currently sitting on screen after choosing uberx but havent hit done.
Tech Support Specialist: Jeffrey B,
 replied 10 months ago

No, when you now confirm the Uber driver will come to your location.

You can now exit the Uber app.

For more battery lifetime I would turn the GPS OFF.

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
how do I then book this drive or can I not do this ?
Thanks for ur help so far.
If I cannot book uber from here, how long beforehand should I phone on Sun Morning ? And what if I cannot get someone then Elisabeth
Customer reply replied 10 months ago
where should this account be that I should open?
Tech Support Specialist: Jeffrey B,
 replied 10 months ago

Yes, offcourse.

Schedule a ride:

Tap the car icon to schedule a ride.

2:Set pickup info

Set your pickup date, time, location, destination, ride type, and get a fare estimate.

3:Confirm your trip

Confirm the details of your upcoming trip and tap Schedule. Edit or cancel any time before your ride.

Please let me know how this goes.

Kind regards,

Jeffrey

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Tech Support Specialist: Jeffrey B,
 replied 10 months ago

When you see the car on the map you are logged in.

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
Don't have the icon to schedule a ride. When I go into the uber app it asks me straightaway where I want to go to.
OK don't worry any more, I'll figure out something later.... Thanks for the help.
Elisabeth
Tech Support Specialist: Jeffrey B,
 replied 10 months ago

You are very welcome Elisabeth.

Please let me know if you have any follow up questions.

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Kind regards,

Jeffrey

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Tech Support Specialist: Jeffrey B,
 replied 10 months ago

I see the reservation option is not available in all cities Elisabeth.

Kind regards,

Jeffrey

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