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I forgot the password. I tried just a few minutes ago but it…

Customer Question
I forgot the password ...

I forgot the password

Technician's Assistant: When did you last reset your username and password?

I tried just a few minutes ago but it won't work

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

ToShiba PSCMYU-00G015

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

Need SN?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Feb 2015

Submitted: 7 months ago.Category: Computer
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Answered in 34 minutes by:
10/4/2017
Tech Support Specialist: Jeffrey B,
 replied 7 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 738
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify is this a Microsoft password ***** a local password ***** your Toshiba laptop?

Kind regards,

Jeff

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