Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I cannot open my aol account it is. Only tonight. Hp. I

Customer Question
I cannot open my...

I cannot open my aol account it is***@******.***

Technician's Assistant: How long have you had this issue with your A.O.L. account?

Only tonight

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Hp

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

I purchased 3 years ago. I tried ever thing including the aol site that I have used for many years

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes some times it takes a long time for start up for me to sign on

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
10/4/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,169
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message when trying to open your AOL email account?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Does your computer have Windows XP, Vista, or 7 or 8 or 10?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Customer reply replied 10 months ago
no message was sent or error.---I have windows xp 7
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Do you use the AOL desktop program? Or do you go to the aol.com website? etc.?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Computer Question
Customer reply replied 10 months ago
not at this time I will have to let you know when
Customer reply replied 10 months ago
not at this time we will have to try it soon
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

OK. We can schedule another time. Thank you.

Ask Your Own Computer Question
Customer reply replied 10 months ago
FINE THANKS
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

You're welcome. By the way, I think I can fix this issue quickly for you. Please let me know when you are available to continue. Thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have tried to get on yahoo on my tablet where I have my
I have tried to get on yahoo on my tablet where I have my yahoo email but it 2ont let me I need to reset my password ***** can't remember my old one … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I purchased office over 2 years ago and it still is not on
Hello,,,I purchased office over 2 years ago and it still is not on my computer..can you help? A few minutes ago..I tried again.an email was sent to my main address ..( to verify) but the return email … read more
Moses C
Moses C
Bsc
810 satisfied customers
I CANNOT CONNECT TO MY AOL ACCOUNT.....SEEMS 9VERSION IS
I CANNOT CONNECT TO MY AOL ACCOUNT.....SEEMS 9VERSION IS CONNECTED AND ALL IT SAYS WHEN I TRY TO SIGN ON I "GOOD BYE" … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I had someone out here a week or so ago..but because I am
I had someone out here a week or so ago..but because I am not on AOL face page anymore (they dropped me as I could not put in their new face page)..I lost all my sites as well as many other issues...I… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I am an American visiting France. I can't get to my aol on
I am an American visiting France. I can't get to my aol on my laptop. … read more
Moses C
Moses C
Bsc
810 satisfied customers
I need to save some emails that are stored in folders in
I need to save some emails that are stored in folders in AOL....there doesn't seem to be a way to move those old emails to a flashdrive....is there a way to save them? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Just updated my aol browser to 9.8 and despite the upgrade
just updated my aol browser to 9.8 and despite the upgrade asking if I wanted all the old info transferred (answered "yes") the old stored email addresses have gone also my latest "favourites". what t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My yahoo email has dissappeared.I have 2 yahoo emails .the
my yahoo email has dissappeared.I have 2 yahoo emails .the one that disappeared is still on my tab ,but when I click on it it just gives my my other account … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
I have more than several yahoo ids (email addresses) and I
I have more than several yahoo id's (email addresses) and I have lost the list. How do I find them in yahoo?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Got a mysterious one here. I have a new HP pavilion 7P-1254.
Got a mysterious one here. I have a new HP pavilion 7P-1254. I did what I was supposed to be doing according to the book. I went to the HP site tonight and downloaded a BIOS update. During the update … read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Cannot launch Internet Explorer Bit 32. MSG Cannot find file///c /Program%20File%20
Cannot launch Internet Explorer Bit 32. MSG: Cannot find 'file///c:/Program%20File%20(x86)/AOL%20Toolbar/welcome.html' Make sure the path or Internet address is correct. My 64 Bit works just fine.… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
A hacker has gained access to our old AOL account and is sending
A hacker has gained access to our old AOL account and is sending out messages in our name. We cancelled the total account several years ago, but apparently AOL doesn't automatically cancel the email a… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Just got my computer two months ago. I cant open my email
Just got my computer two months ago. I can't open my e'mail messages very often. Also the delete and block features don't work in e'mail. Help...… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Thanks for your help.How to rid an AOL main browser to another
Thanks for your help. How to rid an AOL main browser to another one having selected e-mail addresses or other files transferred. Hoping not to "crash" my HP laptop -notebook-Pavilon computer. I not Te… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
On XP with AOL 9.5 (client based, not webmail) I have Master
On XP with AOL 9.5 (client based, not webmail) I have Master screenname AAAA. I have additional screenname BBBB. ISSUE: I hardly ever use the Master Account. I do remember the master password XXXXX I … read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
A few days ago I tried to sign into my hotmail account and
A few days ago I tried to sign into my hotmail account and have blocked for supposedly entering the wrong password. It's very hard for me to believe that I did that 3 times. In fact, I'm sure I did no… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I am unable to retrieve, and clean up, my aol e-mail messages
I am unable to retrieve, and clean up, my aol e-mail messages dating back 2 years. Message is: an error has occurred while retrieving your messages. Try again. I did that 3 times with no luck. Your te… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I created my original aol account over 15 years ago. I no
I created my original aol account over 15 years ago. I no longer use my master screen name and do not remember the password. I need to delete a screen name and cannot get online. Please help! You can … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x