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My contract with the Geek Squad is thru my daughter and her…

Customer Question
My contract with the...

My contract with the Geek Squad is thru my daughter and her husband, Vicki and Clark Sheldon, Kingwood, Texas. I have trouble with my printer and need help. My name is********** Conroe, Tx. 77385

Technician's Assistant: What kind of computer do you have?

Lenova

Technician's Assistant: Have you installed any updates recently?

No, but we have had some storms here in my area

Submitted: 10 months ago.Category: Computer
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Answered in 16 minutes by:
10/3/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,460
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Please, note that you can click Reply to Expert to reply to me. A rating is only needed when we are finished.

How may I help you today?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 10 months ago
I have been trying to get my computer to printer to work for me today. This seems to be an age old problem, but I have been able to get things working before. This is a fairly new printer Canon MX922 and had no problemsbefore.
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

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Customer reply replied 10 months ago
I am very tired after working on the printer all day. Thank you and I already have a contact thru my daughter
I will get back with you soon
Vic
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago

Thank you. I will be here.

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