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I am getting kicked off the internet. When I try to get back…

Customer Question
I am getting kicked...

I am getting kicked off the internet. When I try to get back on, I get the messages "Reset the WIFI adapter" and "doesn't have a valid IP configuration". How do I fix this?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Dell Inspiron 17 7000 series

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About a week. I have only tried to get back on. I am not very computer literate.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Not that I can think o\f.

Submitted: 10 months ago.Category: Computer
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Answered in 23 minutes by:
10/3/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you tell me what is the make and modem of the wifi router/modem?

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