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All my gmail is gone ,cant recieve mails. From about 16u.

Customer Question
All my gmail is...

All my gmail is gone ,cant recieve mails

Technician's Assistant: How long have you had this issue with your Gmail account?

From about 16u

Technician's Assistant: Have you installed any updates recently?

Yes eset security

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
10/3/2017
Tech Support Specialist: Martin, Network Engineer replied 10 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,150
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

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Tech Support Specialist: Martin, Network Engineer replied 10 months ago

Sorry to hear you're having trouble with your Gmail account.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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Customer reply replied 10 months ago
ok
Tech Support Specialist: Martin, Network Engineer replied 10 months ago

Thank you. Please click on Securely Connect, then From your computer click the following link:

https://xxzz.screenconnect.com/?Session=09158962-7e74-41f2-a0c6-a24e6b68df9d

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

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