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Hid there,.... had a crash, Outlook 2013 was removed, a new…

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Hid there,.... had...

Hid there,.... had a crash, Outlook 2013 was removed, a new version of Outloock (still same year 2013 re-installed by a techie,....reestablished the full functionality of the email server,.....send-receiving is working, however the receiving seems to have a conflict.... with the original version !!! do I need to remove and re-instal ??

Technician's Assistant: How long has this been an issue?

Less than 24 hours since reconnecting with the email server

Technician's Assistant: Have you installed any updates recently?

No, the techie, as I described purchased another Outlook 2013 version and installed

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Recovered all files, etc....send-receive connected...

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
10/3/2017
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
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Hi there and welcome

Can you tell me the exact conflict you are having please?

Thank you

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Customer reply replied 10 months ago
send-receive is functional, also connected to the email server,... in-box messages are not displayed...receive "synchronizing" message, then nothing happens
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago

Thanks

Are you on a windows or mac computer and which version?

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Customer reply replied 10 months ago
windows #10
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago

Thanks

Close outlook

Press the windows key and r

Type in

outlook /ResetFolderNames

Press enter

Tell me if when it opens it displays correctly please

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