Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need to totally data wipe my HP laptop. Windows 10 HP

Customer Question
I need to totally...

I need to totally data wipe my HP laptop

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

Windows 10 HP probook

Technician's Assistant: Have you installed any updates recently?

No, its my work laptop and i need to hand it back today

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
10/3/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,235
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Can you please go to Settings > Accounts, then create a new local administrator account, then log in the new account, then go to Settings > Accounts, and delete your old account / data.
Please reply at the box below to continue. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Do you still need help with this issue?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am not able to favorite other sellers items. I have an HP
I have an HP laptop. I don't know what operating system means... … read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
HP proBook 6560b. Where find i that? Linux? I want install
I want install windows 10, i have produktnøkkel(key)… read more
Harry
Harry
2,179 satisfied customers
I need to reinstall computer checkup. Hp probook broadband.
I need to reinstall computer checkup JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: hp probook broadband JA: What Operating System (OS) are you running on yo… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,333 satisfied customers
I forgot the password. Hp laptop. It is a probook os is
I forgot the password JA: What device or product does this involve? Customer: hp laptop JA: What's the model and Operating System (OS) of your HP? Customer: it is a probook os is windows 2010 JA: What… read more
Mr.Med
Mr.Med
1,225 satisfied customers
I paid and downloaded a copy of MSOffice. I have the product
Hi. I paid and downloaded a copy of MSOffice. I have the product key (but not the website). I have a new laptop. This will be my second download. What can I do to insure it is trouble-free transfer? … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Will not download updates says need latest windows 10
will not download updates says need latest windows 10 before … read more
Cody
Cody
Computer Science
2,449 satisfied customers
When my machine tries to load Windows 10 I get this code
When my machine tries to load Windows 10 I get this code Oxc1900208. Whats my problem? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
My laptop said that I have a virus so I need customer
Hi. My laptop said that I have a virus so I need customer service. … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
My colours have inverted and I cant reverse that. HP
No updates. TRieusing advice from Google but failed … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
My C drive is almost full and I am worried that I will
My C drive is almost full and I am worried that I will crash. Microsoft tried to find out why and they could not. I need a really senior technician to find out what is gobbling up my c drive storage. … read more
Cody
Cody
Computer Science
2,449 satisfied customers
After many notices and tries, my security update does not
After many notices and tries, my security update does not work. I get error hmessage Oxc(###) ###-#### And, how do I know if I have the "current Windows 10"? … read more
Cody
Cody
Computer Science
2,449 satisfied customers
My Hp probook can't be started (by me). I get the message
My Hp probook can't be started (by me). I get the message pepc has been corrupted (error 92h). What can I do to solve this? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
My computer is just fine but my friends HP Probook 4740S
My computer is just fine but my friends HP Probook 4740S needs a new motherboard … read more
Moses C
Moses C
Bsc
818 satisfied customers
Drivelock multibay password. That's the problem. Second hand
That's the problem. Second hand laptop, just bought, removing all previous owner's stuff and all of a sudden it it asking me for username and password... … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Upgraded to Windows 10. Now that windows won't load. F8 key
Upgraded to Windows 10. Now that windows won't load. F8 key doesn't even bring up the safe mode option, but a start up menu. Tried repair start up, no luck. What to do?… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I have a ProBook 6555b laptop. It has been working fine until
I have a ProBook 6555b laptop. It has been working fine until now. It will not boot. Lights come on but nothing apears. The small A nd 1 blue lock indicators blink 3 times, pauses, blinks 3 times agai… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My mouse function (notebook) is frozen when in Admin acct.
My mouse function (notebook) is frozen when in Admin acct. All other keys work OK. On boot up an icon appears with a hand on the mouse area and a slash through it. Also, a light goes on in the upper l… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
i have a finger or thimb reader that i guess locks your laptop...how
i have a finger or thimb reader that i guess locks your laptop...how do i get that to work… read more
my2centsworthmore
my2centsworthmore
Software Engineer
Master\u0027s Degree
1 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x