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Windows 10 Update downloads on my computer, when it goes to…

Customer Question
Windows 10 Update downloads...

Windows 10 Update downloads on my computer, when it goes to install and reaches 70% it stops and comes back with an error Stop Code: Critical process died. contact windows support Ernest Green

Technician's Assistant: How much experience do you have with this particular machine?

I have had it for a few years, I have downloaded several repair software reccommended by Microsoft but they did not Fix it up but said there was nothing wrong with the computer

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
10/3/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,012
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
Is there any error code with the stop error message?

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Customer reply replied 10 months ago
Critical Process died
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago

What is the make/model of the computer and what operating system is running on the computer is it xp, vista, Windows 7, 8, 10 or its a Mac computer?

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Customer reply replied 10 months ago
critical proc
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago

i see you are requesting for additional remote assistance service do you want remote assistance?

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Customer reply replied 10 months ago
HP Pavillion 23
Windows10
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago

are we on the same computer which has the error

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Customer reply replied 10 months ago
I have already paid for remote assistance via paypal
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago

I know you have paid, i just need to know are we on the same computer which has the problem.

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Customer reply replied 10 months ago
If you dont give an answer shortly I will cancel
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago

critical error is related to hardware functionality

i need to remote connect and check

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago

are you communication with me from the computer which has Critical Process died error on it.

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