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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows 10 Update downloads on my computer, when it goes to

Customer Question

Windows 10 Update downloads on my computer, when it goes to install and reaches 70% it stops and comes back with an error Stop Code: Critical process died. contact windows support Ernest Green
JA: How much experience do you have with this particular machine?
Customer: I have had it for a few years, I have downloaded several repair software reccommended by Microsoft but they did not Fix it up but said there was nothing wrong with the computer
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Computer
Expert:  Moses C replied 7 months ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
Is there any error code with the stop error message?

Customer: replied 7 months ago.
Critical Process died
Expert:  Moses C replied 7 months ago.

What is the make/model of the computer and what operating system is running on the computer is it xp, vista, Windows 7, 8, 10 or its a Mac computer?

Customer: replied 7 months ago.
critical proc
Expert:  Moses C replied 7 months ago.

i see you are requesting for additional remote assistance service do you want remote assistance?

Customer: replied 7 months ago.
HP Pavillion 23
Windows10
Expert:  Moses C replied 7 months ago.

are we on the same computer which has the error

Customer: replied 7 months ago.
I have already paid for remote assistance via paypal
Expert:  Moses C replied 7 months ago.

I know you have paid, i just need to know are we on the same computer which has the problem.

Customer: replied 7 months ago.
If you dont give an answer shortly I will cancel
Expert:  Moses C replied 7 months ago.

critical error is related to hardware functionality

i need to remote connect and check

Expert:  Moses C replied 7 months ago.

are you communication with me from the computer which has Critical Process died error on it.