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Hi, Welcome to JustAnswer support, thank you for utilizing our service.Is there any error code with the stop error message?
What is the make/model of the computer and what operating system is running on the computer is it xp, vista, Windows 7, 8, 10 or its a Mac computer?
i see you are requesting for additional remote assistance service do you want remote assistance?
are we on the same computer which has the error
I know you have paid, i just need to know are we on the same computer which has the problem.
critical error is related to hardware functionality
i need to remote connect and check
are you communication with me from the computer which has Critical Process died error on it.