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I haven't used skype in awhile and have tried changing

Customer Question
Hi I haven't used...

Hi I haven't used skype in awhile and have tried changing passwords and even user name. When I downloaded the new version and tried to create a new account it came up with my husbands account and user name. I want my own and when I original went in under my old user name and created a new password ***** get Skype is not connecting not available at this time. I have been working on this for 3 days. What I want is to be able to skype go into it and put in addresses etc. what do I need to do through microsoft to enable this.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Elite book 844 0P - windows 7

Technician's Assistant: Have you installed any updates recently?

Updates for what (sorry Im not good at this) what should I be updating? It usually does these on its own

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
10/2/2017
Tech Support Specialist: UranIT, Network Administrator replied 10 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,414
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Customer reply replied 10 months ago
No Im not paying I want a technician to answer my question I have paid my 5.00 and Im waiting for you to walk me through this
Tech Support Specialist: UranIT, Network Administrator replied 10 months ago

OK, so what happens exactly when you login to Skype under your own account?

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Tech Support Specialist: UranIT, Network Administrator replied 10 months ago

And just FYI, the question cost is not $5, its the price you have accepted.

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Customer reply replied 10 months ago
It asks me for a password. I put it in and it says skype unavailable at this time (and has been doing this for 3 days)
Customer reply replied 10 months ago
Skype can't connect
Customer reply replied 10 months ago
The price I've accepted to speak with you?
Tech Support Specialist: UranIT, Network Administrator replied 10 months ago

its around $47 USD. just want to make sure you aware of that..

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Customer reply replied 10 months ago
Is there anywhere I can go and uninstall skype and start over with a new microsoft account on my PC. I went to microsoft support I didn't think I would have to pay anything. Are you going to answer my questions or is our conversation ended?
Tech Support Specialist: UranIT, Network Administrator replied 10 months ago

It is up to you, either I can help for the price you paid or you can contact Microsoft.

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Customer reply replied 10 months ago
I paid 5.00 and Im suppose to get a refund when you answer my question. I thought I contacted microsoft.
Tech Support Specialist: UranIT, Network Administrator replied 10 months ago

If I cannot resolve your issue - you get 100% money back.

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Tech Support Specialist: UranIT, Network Administrator replied 10 months ago

cost of your questions is about $47 USD

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Tech Support Specialist: UranIT, Network Administrator replied 10 months ago

let me know if we are working on it or full refund

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Customer reply replied 10 months ago
No thanks so I get my 5.00 bucks back cause you didn't solve my problem.
Tech Support Specialist: UranIT, Network Administrator replied 10 months ago

I am capable solving your issue, i didn't even start yet.

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Customer reply replied 10 months ago
I'm not interested in having you solve my problem goodbye
Tech Support Specialist: UranIT, Network Administrator replied 10 months ago

Good bye

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