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My computer crashed and I have a new computer. I can send…

Customer Question
My computer crashed and...

My computer crashed and I have a new computer. I can send email with eudora, but can't receive email. I also have lost all my addresses.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Dell Windows 10 Not sure about the model

Technician's Assistant: What's the model of your Dell?

I'm not sure.

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

Desktop 8910 purchased September 27

Submitted: 9 months ago.Category: Computer
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Answered in 5 minutes by:
10/2/2017
Tech Support Specialist: Sudipto, Hardware Engineer replied 9 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,117
Experience: Certificate Course In Computer Maintenance
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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 9 months ago

Which email service provider do you use?

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Customer reply replied 9 months ago
We use Eudora hosted by Earthlink
Tech Support Specialist: Sudipto, Hardware Engineer replied 9 months ago

OK, when you try to receive email, do you get any error message or code?

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Customer reply replied 9 months ago
It says incorrect user name or password, but I have had the same for years and I know it is correct.
Tech Support Specialist: Sudipto, Hardware Engineer replied 9 months ago

What was the incoming server you are using?

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Customer reply replied 9 months ago
smtpauth.earthlink.net But I am not at the office now. I can't drive at night so I had to leave.
Tech Support Specialist: Sudipto, Hardware Engineer replied 9 months ago

Sorry for the late reply, please reply me back if you still need help.

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Customer reply replied 9 months ago
I am fine. I don't need help. thanks
Tech Support Specialist: UranIT, Network Administrator replied 9 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Let me know what is the issue now

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