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My computer is an apple that is 7 years old. I am having…

Customer Question
My computer is an...

My computer is an apple that is 7 years old. I am having problems getting into my banking account because the bank has updated their windows system to 10 I believe. How can I upgrade my computer to a windows 10 so I have proper security controls to match the bank?

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

It is an apply in brought in 2010 am still looking for exact model.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Only how to it can be upgraded. This is really a mess all of a suddent

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
10/2/2017
Tech Support Specialist: Martin, Network Engineer replied 10 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,145
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your computer.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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