Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just had a screen pop up that said my computer detected a…

Customer Question
I just had a...

I just had a screen pop up that said my computer detected a virus and that someone may be attempting to get my banking and other info. I was advised to call a 1-800 # when I talked to ***** *****, ID MIC1811 and not shut down my computer or close the window. Is this legit?

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

It just popped up. my computer is an HP w2338H

Technician's Assistant: Have you installed any updates recently?

No. I had just deleted cookies and my browsing history because I haven't been able to get into my suddenlink email account.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so.

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
10/2/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,279
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

I am sorry this has happened to you. This is a popular scam that has been going on. Please DO NOT call or let them have access to your computer, as they are probably installing spyware and other malicious items. Report them to the Internet Crime Bureau here : http://www.ic3.gov/default.aspx and Restart your computer.

If you have a moment please rate my answer by clicking on one of the stars, Positive rating area appreciated.

Let me know if you need further assistance

Thank you

Ask Your Own Computer Question
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

Do you still need help with this issue please?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mr.Med Your Own Question
Mr.Med
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,279
2,279 Satisfied Customers
Experience: Networks & Security Engineer

Mr.Med is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I was talking to a very sick friend last night and suddenly
I was talking to a very sick friend last night and suddenly my screen went white and said that I needed to call this number for a support person because they detected a virus and told me not to shut m… read more
Cris
Cris
62 satisfied customers
I had a warning on my computer screen that somebody is
I had a warning on my computer screen that somebody is trying to get my personal information such as banking and checking accounts. I called the number and I don't think it is a legit Microsoft repres… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I,m unsure whether or not I have been scammed. On nov7 a pop
I,m unsure whether or not I have been scammed. On nov7 a pop up occurred on my mac advising my computer may have acquired a virus. The pop up was denoted e "microsoft" Icall the given number at 1(###)… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I am curious if windows edge or microsoft website is having
I am curious if windows edge or microsoft website is having an issue I just baughthtis laptop and I can't sign in to my account … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
77 satisfied customers
What looks like a pop up from Microsoft that says I have a
what looks like a pop up from Microsoft that says I have a Zesus virus and to call a 1-800 number to talk to a service rep. Last time I called that person tried to sell me some protection plan which I… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I have an Asus Windows 10 Laptop connected to my home
I have an Asus Windows 10 Laptop connected to my home network (Asus AC3100). I do IT and I'm pretty tech savvy, but I'm just looking for someone who might know a little more about this situation than … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My kindle is displaying a message "windows-error-found call
my kindle is displaying a message "windows-error-found call 1(###) ###-#### ***** ***** legit? I call the number and I get a recording, "the person you have called is not available, leave a message". … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I have a computer question I'd like to ask over the phone.
I have a computer question I'd like to ask over the phone. I need some help deleting the browsing history and don't understand what cookies are.… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
My instructor has asked me to take a screen shot of the settings
My instructor has asked me to take a screen shot of the settings on my computer for the cookies and cache. I am not talking about deleteing the cookies and cache. I want to actually go to where the se… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I can not sign on to my on-line banking-- of a says its
i can not sign on to my on-line banking--b of a says its because of msn cookies that need to be deleted but i don't know how to do that or if it is really the problem--what should i do?… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I know people can erase their browsing history, yet you can
I know people can erase their browsing history, yet you can still view cookies, etc. on the hard drive (I think that's what it's called), but I need to know if there's a way for my son to view porn si… read more
James K.
James K.
Managing Director
283 satisfied customers
Hotmail Spamming Question Ive read some of the other Q&As
Hotmail Spamming Question: I've read some of the other Q&A's on spamming, but I'm still confused on one point... someone is sending e-mails out to ALL of my contacts (for pharmacies, etc.) -- a typica… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
what is a cookie.i noticed some site say click here concrning
what is a cookie.i noticed some site say click here concrning their cookie policy.does this mean they can track sites i have visited?also if i have trusted id protection do i need mcafee… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
i received an email from a person claiming that since i emailed
i received an email from a person claiming that since i emailed him from my AOL email account, he was now hacking into my hard drive and viewing files, cookies, and that in a short amount of time he w… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
For the past 3 months or more Ihave to Sign In every 1 or
For the past 3 months or more Ihave to 'Sign In' every 1 or 2 days in spite of Ticking the ' keep me signed in for 2 weeks Box'. Also I don't receive the prompt for Unread Mail anymore. Yours, [email protected]… read more
Mike D.
Mike D.
Bachelor's Degree
173 satisfied customers
So there is no way at all what so ever that the history would
So there is no way at all what so ever that the history would just pop up in my history? Because we have a wireless router in our apartment, so there is no way somenody elses computer could pick up on… read more
Bill
Bill
Master\u0027s Degree
6 satisfied customers
need help on fb virus shutting down server...tried 4 different
need help on fb virus shutting down server...tried 4 different anti virus/malware programs...nothing works… read more
Comp Master
Comp Master
Engineer
Bachelor's Degree
400 satisfied customers
my computer has I believe several different virus and pop-us
my computer has I believe several different virus and pop-us cookies and things going on with it. How do i remove these things such as cookies?… read more
mac220
mac220
Director, SME Network Services
High School or GED
22 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x