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Cant sign in to email account. Was yahoo dont know what it…

Customer Question
Cant sign in to...

Cant sign in to email account

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Was yahoo dont know what it is now

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
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Answered in 2 minutes by:
10/2/2017
Tech Support Specialist: Jeffrey B,
 replied 10 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 1,015
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify you do know the email adres of your Yahoo account?

Waiting for your reply,

Kind regards,

Jeffrey

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Customer reply replied 10 months ago
my e-mail for yahoo is***@******.***
Tech Support Specialist: Jeffrey B,
 replied 10 months ago

Great!

Do you want me to remotely connect and do the password ***** together?

Waiting for your reply,

Kind regards,

Jeffrey

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Tech Support Specialist: Jeffrey B,
 replied 10 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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