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Windows 10 live E-mail not showing sent or received

Customer Question
Windows 10 live E-mail...

Windows 10 live E-mail not showing sent or received messages.

Technician's Assistant: Just to clarify, what email service provider are you using?

Shaw.ca

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am not able to send Emails either. Not on line even though modem is on and Shaw webmail is working

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
10/2/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,463
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Please, note that you can click Reply to Expert to reply to me. A rating is only needed when we are finished.

When is the last time that you were able to send or receive messages?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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