Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Asus x750j, 3 years old. Suddenly, will turn but won't boot,

Customer Question
Asus x750j, 3 years old...
Asus x750j, 3 years old. Suddenly, will turn but won't boot, reset to factory fails. Is it dead - any hope?
Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
10/2/2017
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 10 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 801
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

What point do you get to in the boot process?

Ask Your Own Computer Question
Customer reply replied 10 months ago
It slays says repairing and after a while unable to repair ..or reset no indication what's failing
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 10 months ago

What version of windows is on it?

Ask Your Own Computer Question
Customer reply replied 10 months ago
W10 _ which I hate
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 10 months ago

Do you have another computer available we could use to make a recovery?

Ask Your Own Computer Question
Customer reply replied 10 months ago
Why would that help?
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 10 months ago

The windows 10 installation on the Asus could be corrupted causing the repair/rest to fail

Ask Your Own Computer Question
Customer reply replied 10 months ago
How do I get a fresh w10 installation?
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 10 months ago

Do you have another computer available and a USB drive of 4GB or larger?

Ask Your Own Computer Question
Customer reply replied 10 months ago
I could do that
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 10 months ago

On the extra computer go to this link:

https://www.microsoft.com/en-us/software-download/windows10

Click "Download Tool Now"

Once the tool is downloaded, plug in your USB drive. Open the tool and follow the steps to make the recovery.

You can then use the drive to try to repair windows or reinstall it

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Lohr Your Own Question
John Lohr
John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 801
801 Satisfied Customers

John Lohr is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Laptop is dead help. MS PC. No nothing. 4 months old
Laptop is dead help JA: What Operating System (OS) are you running on your laptop? Customer: MS PC JA: Does your laptop make any noise when rebooted? Are any of the LED lights on? Customer: no nothing… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My tablet will not load. Hip street asus windows 8. Not much
not much I am watching diagnosing your pc in 2 languages … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
89 satisfied customers
I have a trasformer with windows 10 i was rebooting it and
i have a trasformer with windows 10 i was rebooting it and my granddaughter dis connected the power and n ow it will do nothing … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have an old asus thin on windows 7. Not used for along
I have an old asus thin on windows 7. Not used for along time (years) I am on the start page but have abslolutely no idea what the pass word is. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Have Asus x555d windows 10....went into the settings and did
Have Asus x555d windows 10....went into the settings and did reset. Windows started install then went blank. I plugged in the power chord trying to get it to power...will not power up?? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I turned on my asus this evening and all I get is a black
I turned on my asus this evening and all I get is a black screen. Is there a way to hard start the notebook? The "on" light is lit up at the top of the screen. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have an Asus TF 300T and during certain apps, it will shut
I have an Asus TF 300T and during certain apps, it will shut off and reboot. When I go into to uninstall the app, it will do the same thing. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I have a 3-4 Year old Asus tablet. It will not boot but
I have a 3-4 Year old Asus tablet. It will not boot but gives the following info upon starting: "File: \EFI\Microsoft\Boot\BCD Status: Oxc0000185 Info: The Boot Configuration Data for your PC is missi… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My Asus laptop just stopped working. X200m Windows 10,
My Asus laptop just stopped working. JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running? Customer: X200m Windows 10 JA: What troubleshooting have you t… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My 3 year old was playing with his Asus TF101 tablet. Battery
My 3 year old was playing with his Asus TF101 tablet. Battery went dead and we plugged it in over night. The next morning I was dead, won't charge or come on when plugged in. Got any ideas?… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,200 satisfied customers
Acer Iconia tab does not boot. Hard resets using paper clip
Acer Iconia tab does not boot. Hard resets using paper clip does not help, nor does factory reset procedure of Acer online. Is it fixable? (Battery has been fine and it's fully charged.)… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just received my new asus TTF700 tablet I unboxed it and
I just received my new asus TTF700 tablet I unboxed it and tried to turn it on. Nothing happens . When I connect it to the charger , the light becomes orange , and pressing the on-off button for a sec… read more
jctservice
jctservice
Systems Administrator
191 satisfied customers
g33m02 motherboard 2x beeps (3-4 seconds beep 2x and so-on.
g33m02 motherboard 2x beeps (3-4 seconds beep 2x and so-on. Tried different RAM mods and such. Any sugestions?… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
hi i have an p5qd trubo mother board and some times it does
hi i have an p5qd trubo mother board and some times it does not boot i just get a blank screen and the fans are loud i have checked the graphic card and ram and hard drives they are ok all so i have c… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My Asus Eee PC suddenly, when I turned it on, gave me a message
My Asus Eee PC suddenly, when I turned it on, gave me a message to Reboot and Select proper device...I don't know what to do? Can you help me? My daughter cannot find our manual so I am lost. Thanks. … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I own an HP DV9000 laptop gamer computer. I havent used it
I own an HP DV9000 laptop gamer computer. I haven't used it for about 60 days. I attempt to turn it on and it will no boot up. I turned it off, by pressing the power button for about 5 seconds and it … read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
My laptop, Toshiba P35-S609 is emitting post code 3-3-1, and
My laptop, Toshiba P35-S609 is emitting post code 3-3-1, and fails to boot. Phoenix BIOS manual says this is the CMOS backup battery. This battery is a coin type with spot welded terminal leads on bot… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
I have a Dell Inspiron 1526 that suddenly is dead. No LED lights
I have a Dell Inspiron 1526 that suddenly is dead. No LED lights with battery or power adapter or with battery removed and trying with just power cord. Machine is 15 months old and had to have hard dr… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x