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I am trying to sync my new phone with a Vz network extender.

Customer Question
I am trying to...

I am trying to sync my new phone with a Vz network extender. After dialing #48, the message says...I am not connected to the 4G network extender, move closer to the unit. I tried again and stood right next to the unit. Can you help?

Technician's Assistant: Have you tested the connections by doing a ping utility test?

No

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
10/2/2017
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 8 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 681
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Could you please tell me what all you did during the setup process?

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