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I bought a new Dell, Inspiron 17 5000 series, running on…

Customer Question
I bought a new...

I bought a new Dell

Technician's Assistant: Just to clarify, what's the exact model of your Dell? And what operating system are you running?

Inspiron 17 5000 series, running on Windows 10.

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I also bought Office 365; now, when I try to use one of those programs, they try to sell me Office 365. I can't use O 365. What can I do?

Submitted: 10 months ago.Category: Computer
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Answered in 4 minutes by:
10/2/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 10 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,401
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist. If the laptop came pre-loaded

with Office 365, please go in to Control Panel>>Programs & Features and uninstall the version

now on the computer.

Once that's done, sign in to your Microsoft account here: https://account.live.com

At the top, click Services & Subscriptions and click Install Office.

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Tech Support Specialist: Byron, Computer Support Specialist replied 10 months ago

When you purchased Office 365 did you do it over the internet or did you purchase a card in a store that contains

a product key?

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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Tech Support Specialist: Byron, Computer Support Specialist replied 10 months ago

Hi. Please re-submit payment information or contact customer service at(###) ###-####and they can assist.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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