Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My password is not accepted. A year ago or longer. No more…

Customer Question
My password ***** *****...

My password ***** ***** accepted

Technician's Assistant: When did you last reset your username and password?

A year ago or longer

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No more

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
10/2/2017
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me for which service this password ***** *****?

Please let me know

Ask Your Own Computer Question
Customer reply replied 10 months ago
for my email
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago

Thanks

Can you tell me please the part of your email address after the @ symbol?

Please let me know

Ask Your Own Computer Question
Customer reply replied 10 months ago
gmail.com
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago

Thanks

can you use my link below please

https://accounts.google.com/signin/recovery

And follow the onscreen steps to reset your password.

Once done, use the new password ***** sign into your account

Let me know the results please.

Ask Your Own Computer Question
Customer reply replied 10 months ago
I can buy anything with the card but only by tapping it.For the last months I am using the Amex, since they dont accept my citibank platinum card.I dont want any extra expert to be involved and pay $55 .I used to have thousands of fly by points with you but I am forced to use other credit card now.
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago

Hi there

Are you able to do the last instructions I gave you please?

Ask Your Own Computer Question
Customer reply replied 10 months ago
we did
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago

ok, now sign in with the new password

Let me know the results please

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Help I have my e-mail with google for many years now
Help I have my e-mail with google for many years now {*****@******.***} and Ive never been asked for my password ***** a few weeks ago I've been asked for my password ***** I'e forgotten my password. … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
23 satisfied customers
I've forgotten my password on my I-Pad what do I do seeing I
I've forgotten my password ***** my I-Pad what do I do seeing I can't use my I-Pad? … read more
Richard
Richard
Computer Specialist
47,537 satisfied customers
Second opinion] I can't log into aol mail. When I try to log
Second opinion] I can't log into aol mail. When I try to log in it tells that the password. I hit fix now I get the login but I can't enter password. When I try change password, it won't accept it. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I have not used my gmail account for at least two months.
I have not used my gmail account for at least two months. When I tried to sign in, it said that it was not the correct password. The recovery account is no longer in service either. How do I find out … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My g mail account will not allow me access. says that i
my g mail account will not allow me access. says that i changed my password ***** days ago which isn't true. will not accept the password ***** allow me to create a new account. also, i have changed p… read more
Cris
Cris
62 satisfied customers
Sign in website no longer accepts my current sign-in and password
Sign in website no longer accepts my current sign-in and password (which I used successfully a few weeks ago) . They are showing me an email address I haven't had for 3 years. I am just trying to obta… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
To access my photos at Shutterfly, I need to log in first to
To access my photos at Shutterfly, I need to log in first to Kodakgallery, as instructed. I have tried every possible password XXXXX email address I could think of. I had been with Kodak Gallery for m… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I haven't been able to get into my computer due to password
I haven't been able to get into my computer due to password ***** sometimes E-mail name: I have so many notes all over the place andI just can't do it. I worked for the Maynard Police Dept. and had th… read more
IT_Help
IT_Help
Network Administrator
Master's Degree
582 satisfied customers
My facebook got hacked on Friday, May 2nd at 11:08am and my
My facebook got hacked on Friday, May 2nd at 11:08am and my password XXXXX changed. I had my facebook set up several years ago by my cousin and the email is no longer active. My log in [email protected]… read more
AssistYouNow
AssistYouNow
257 satisfied customers
hello, I started with AOL about four years ago. Under the
hello, I started with AOL about four years ago. Under the name [email protected] somehow that stopped working about a year ago....could not access it so I had to start a new name and password I had pai… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have had a Yahoo account for 8 or more years. A year ago
I have had a Yahoo account for 8 or more years. A year ago or somewhat longer, people started getting e-mails from me that I did not send, like pictures from trips I didn't take, viagra ads, e-mails f… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I bought a Maxtor OneTouch 4 and has a 5 year warranty I bought
I bought a Maxtor OneTouch 4 and has a 5 year warranty I bought this two years ago and it no longer works all my stuff is in it and I would like to retreave who can help me XXXXX XXXXX XXX-XXX-XXXX XX… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I closed my hotmail acct about 1 year ago and since then and
I closed my hotmail acct about 1 year ago and since then and more recently my customers and friends that were on that contact list have been receiving inappropriate e-mails That they believe is from m… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have Quicken 2010 purchased less than a year ago. I changed
I have Quicken 2010 purchased less than a year ago. I changed my system from Microsoft XP to 7 and I can no longer get into Quicken. I do not remember my unlock code, if I had one. Can you give me one… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Have been trying to log onto an old netscape account and I
Have been trying to log onto an old netscape account and I keep getting the message that I have entered an incorrect user name or password. User name and password XXXXX not changed since I opened the … read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
I deactivated my hotmail account a year ago. Now people on
I deactivated my hotmail account a year ago. Now people on that contact list are receiving SPAM in droves. SHUT IT DOWN… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I have been told that my passwword is no longer valide. How
I have been told that my passwword is no longer valide. How do I retrieve or transfer my address book to Gmx? My new E-mail is: "[email protected] Your ASAP does not coincide with mine!!!… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I accidentally deleted the word vault which allowed me to
A month ago, on my list of files I accidentally deleted the word "vault" (and much more)which allowed me to open my Maxtor f drive. Now I have no way to open my f drive. I've had this Maxtor for three… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x