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I cannot transfer photos to a removable device, everytime I…

Customer Question
Hi, I cannot transfer...

Hi, I cannot transfer photos to a removable device, everytime I try a message pops up and says windows is restarting n it goes back to the desk top page

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

It is an aspire 4741g n I think its windows 7

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Before I tried to download a movie n it said a had some ransome virus or something im not sure what that meant though

Submitted: 10 months ago.Category: Computer
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10/2/2017
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

From where are you transferring the photos from?

From the computers hard disk? A camera?

Please let me know

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