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My USB port does not recognize flash drive. Asus Ultrabook.

Customer Question
My USB port does...

My USB port does not recognize flash drive

Technician's Assistant: What's the make and model of your computer? Have you had problems with the USB port in the past?

Asus Ultrabook

Technician's Assistant: Have you installed any updates recently?

Absolutely running 8.1

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Conducted scans no help

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
10/2/2017
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 933
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Have you tried the flash drive in a different USB port?

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Customer reply replied 7 months ago
r u there
Customer reply replied 7 months ago
I am getting no help already gave my card info no is responding
Tech Support Specialist: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 651
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi, my name is Sheri. I am here to assist you. Please try the following:

1. Try plugging that same flash drive into a different USB port. Let me know if it is recognized.

2. Try plugging a different USB device into the original USB port that was not detecting the flash drive.

Let me know what happens and then we can determine the next step in troubleshooting.

Thanks

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