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I am currently running Windows 8;1 but cannot perform

Customer Question
I am currently running...

I am currently running Windows 8;1 but cannot perform updates. The message I get after running the update is "could not complete update; undoing changes do not turn off computer. It takes a while to undo the changes. Can you help with this?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

ASUS with Intel CORE 13

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been going on for awhile; I think it might have started when I attempted to install Windows 10 when it was a free upgrade but did not complete it. That is all I can think of??

Submitted: 10 months ago.Category: Computer
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Answered in 40 minutes by:
10/2/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 10 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,081
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Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 10 months ago

How many updates are you trying to install at once?

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