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It tells me I need to install Microsoft.net frame work

Customer Question
It tells me I...

It tells me I need to install Microsoft.net frame work 4.6.1

Technician's Assistant: How much experience do you have with this particular machine?

Not very much

Technician's Assistant: Have you installed any updates recently?

They may have installed this morning not sure

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Who do I check to see if it did an update on windows 10

Submitted: 10 months ago.Category: Computer
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10/2/2017
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 10 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,529
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
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