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My excel 2010 files are being saved into picture manager how…

Customer Question
My excel 2010 files...

My excel 2010 files are being saved into picture manager how do I get them out

Technician's Assistant: What's the make and model of your computer? And what version of Excel are you using?

Using an hp laptop with windows 10 excel is office 2010

Technician's Assistant: What's the model of your hp?

Don't know

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

Purchased 04/2017

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
10/2/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,216
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message when opening your Excel files?
Please reply at the box below. Thank you,

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Customer reply replied 10 months ago
no
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Do you mean you are not able to view any Excel file at all?

Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Are you able to open a Word document?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

If you open the Excel program, then click on the File menu at the top, then click on Open, then can you browse to / select / open any of your Excel files there?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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